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Holiday Shipping/Covid 19


UPDATED 12/04/2020

Orders for the holiday continue to flow in and we are seeing expected production delays. Please let your customers know to expect their mats by December 24th if the order was placed with us by November 30th.

Question: What about orders placed with ETSY (or other site) before the 30th but we were not able to get them to you until after, due to constraints out of our control?

Answer: We completely understand and we will always do the best we can to get orders out that came in beyond our deadline.  Sometimes we get creative in our shipping and it works, and sometimes you'll just need to inform your customer there is a chance it will arrive after Christmas. But we will always try our best.

GEOGRAPHIC SHIPPING

We are getting ready to switch from a first in/first out schedule to more of a geographic location shipping schedule.  This makes it a higher likelihood all mats will arrive by Christmas. So California orders will take priority, and we work our way east. This way Florida orders (where we are located) can ship after the 15th yet still arrive in plenty of time.

This will buy about a 5 more days of shipping, if not more, to get mats in your customers hands that may not have been expecting it. 

This could start as early as today, but more than likely beginning of next week.

**REMINDER** we are constantly running short staffed due to COVID concerns.  Employees are asked to stay home if they even have the slightest indication. Not to mention we are trying to work with as few people as possible to maintain safe distance.  All this together makes for a challenging holiday.  

On a positive note,  we are well stocked with mats and are continuing to produce mats at a consistently high level. I don't anticipate problems producing in-house orders received by November 30th, so long as we continue to stay healthy.

*Although FedEx does not guarantee delivery, we will continue to ship after 12/15, usually shifting to closer geographic locations.



UPDATED 12/01/2020

Orders for the holiday continue to flow in and we are seeing expected production delays. Please let your customers know to expect production time increases of an additional 3-4 days, however, during this time it's safe to say "You'll get your mat by December 24th".

You have done an excellent job and we appreciate the business. Orders we received after 11/30 will be shipped as quickly as possible, but your customer may not receive them by Christmas. We will not be able to guarantee ANY orders this holiday season, however, as long as we are healthy we will ship all orders by 12/15* (FedEx deadline) that we received on or before 11/30.  Keep in mind you might see shipping delays if extreme weather becomes an issue between now and 12/24. 

**REMINDER** we are constantly running short staffed due to COVID concerns.  Employees are asked to stay home if they even have the slightest indication. Not to mention we are trying to work with as few people as possible to maintain safe distance.  All this together makes for a challenging holiday.  

On a positive note,  we are well stocked with mats and are continuing to produce mats at a consistently high level. I don't anticipate problems producing in-house orders, so long as we continue to stay healthy.

*Although FedEx does not guarantee delivery, we will continue to ship after 12/15, usually shifting to closer geographic locations.


UPDATED 11/24/2020

So Far So Good!

Orders for the holiday have been flowing in and we have continued to hit our 5 day average. I don't expect that to last as Thursday (Thanksgiving) will be a much needed day of rest for our PDC family.

We plan to work hard Friday-Sunday. So the hope is it doesn't fall more than a day or 2 behind before catching back up again. However, we wouldn't be surprised if we got in the 7-8 day turnaround as orders really started to heat up for Cyber Monday and beyond.  So let your customers know just to be sure. 

Just a reminder that this year we do not have a Christmas Guarantee.  We are still working on the assumption that at any time production could be brought to a halt for anything COVID related. We are putting an internal priority on anything received Cyber Monday and earlier, but there is no "guarantee." 

I am truly excited about the start of this season! But if there was ever a "Knock-on-wood" moment it's this one.
We will continue to keep you posted and we appreciate your business.

UPDATED 11/09/2020

Since the last report we have received all our stock for the holiday season. Yeah!

Although there could be other COVID related issues, receiving inventory should NOT be one of them. We have plenty of mats in stock to carry us through the end of the year.

COVID, however, impacts us all in unpredictable ways and we are continuing to monitor for the safety of our employees.  So far we have not had any issues that would force us to halt production but we are entering a season where we need to be ever more vigilant.

Because of this heightened concern there is never a guarantee that we won't be forced to take drastic action. This is the main reason we made the decision not to have a guaranteed holiday deadline this year.

Please stay safe and we will continue to update you on our status. 


As Always we have to give you this warning:
COVID-19 is a global pandemic, and can cause unforeseen challenges. We will continue work to minimize the effects on our customers as these challenges arise.

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