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Turnaround Times and Rush Orders

January 19, 2022

Turnaround Times and Rush Orders

We are currently running on a 3-5 business day turnaround on our Classic and Duracoir orders.  Exceptions to that would be orders with artwork issues.   If we are not able to remedy artwork issues inhouse, we do our best to alert you promptly so that you can resubmit and get your order back on track - please watch your emails.


NO RUSH ORDERS?  We have been asked about rush orders a few times in the last couple of days.  At this time, we are not adding the rush order option. 
There are two main reasons why. 
  • First, we have been extremely fortunate that COVID variants have not had an impact on the health of our production team.  However, as we monitor the impact on Florida and Nationwide we know that this could change at any time.  A fast, wide-spread impact on our team could cause unexpected delays. 
  • Second, the same impact can be seen in delivery services.  While we may get your mat produced and boxed as expected for a rush order, there could be unexpected delays in shipping beyond our control. 

We do not want commit to a delivery time, charge extra, and then not be able to deliver as expected.  We sincerely strive to get all orders of 25 or less mats shipped within that 3-5 day window.

We do want to assure you that we have mats, boxes and materials in stock and ready for your orders.  From the matting to tape that seals the shipping boxes, we have purchased heavily to prevent supply chain issues.  Should we run into any unexpected delays, we will be sure to let you know via blog and email.
 
We work hard to meet and exceed your expectations. 
Please do not hesitate to contact us if you have any questions or concerns: 
customerservice@ddwholesalers.com



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